Frequently Asked Questions

Memberships

Can I view all of the media on this site with a membership?
Yes! A membership allows you permission to view all of the media on this site.

How much is a membership to Embassy Institute?
There are two different options available when signing up for a membership to Embassy Institute:

  1. A monthly subscription is $9/month
  2. A yearly subscription is $99/year (save the equivalent of one month!)

Can our whole family share one Embassy Institute membership?
Yes, your whole family inside one household can share one account!

What are my payment options?
All payments to Embassy Institute must be made online by Credit Card (Visa, MasterCard, Discover, or American Express).

How may I obtain a receipt for payments?
Log in to your account, click on "My Account" at the top right of the screen, and select the "Order History" tab. Clicking on "View Details" for your order will retrieve a complete record of every payment you have made.

How may I cancel my membership?
You may cancel your membership at any time. Log in to your account, click on "My Account" at the top right of the screen, select the "Membership" tab, and then click "Cancel Membership". Your membership will remain active until the amount of time remaining in your payment plan has expired.

Refund/Financial Information

Auto Renewals

Both monthly and yearly memberships are "auto renewing," meaning that your credit card will be charged on the anniversary of your membership. If you sign-up on June 10th, your next billing date is July 10th. If you sign-up on March 31st, your next billing date is April 30th.

Credit Card Updates

We may ask to you to update your card information if your card expires during your membership.

Cancellation

You may cancel your membership prior to the billing date to avoid future charges. If you choose to cancel your membership, your access to the media  will continue until the next billing date. For refund information, please see below.

Refund Policy

If you are not completely satisfied with your membership, you can request a refund by calling (630) 323-9800 or by contacting us via e-mail info@embassyinstitute.org within the first 7 days of the original date that you signed up. You will not have access to receiving media after the refund is issued. After 7 days you may still cancel to avoid a recharge of your credit card (see above). We do not provide partial-month (prorated) refunds.

Basic Seminar

Can a member host group showings of the media outside their home?
Group showings of the Basic, Advanced, and Anger Resolution Seminars are not permitted to show outside the home based on your Embassy Institute membership. However, other individual messages are permitted to show in group settings. If you are interested in hosting a Seminar outside the home, contact the Basic Seminar office in Oakbrook, IL. (630) 323 9800.

Will I be considered a Basic/Advanced Seminar alumus after viewing either Seminar on Embassy Institute?
Presently, only people who register for and attend a Basic or Advanced Seminar coordinated by an IBLP Seminar Office are considered alumni.

Embassy University

What is the relationship between Embassy Institute and Embassy University?
Embassy Institute is the powerful online media library of Embassy University, with hundreds of powerful messages that provide training to help you become successful as a Person, Provider, Persuader, Partner, and Parent. Learn more about Embassy University.

Do I have to be enrolled into Embassy University in order to sign up for Embassy Institute?
No, you do not have to be enrolled into Embassy University courses in order to access all of the media on this site.

Advanced Training Institute

Do new ATI families receive a discount to Embassy Institute once they join?
Yes, ATI preliminary families will receive a coupon for one free year towards an Embassy Institute membership at the end of the application process.

Do currently enrolled ATI families get a discount when signing up for Embassy Institute?
No, ATI families do not receive a discount towards Embassy Institute memberships, but they do receive a 10% discount on all course prices when they enroll in Embassy University. 

Troubleshooting

I forgot my password.
Visit the Request New Password page. Enter your username or email and click the E-mail new password button. You will receive an email message with a link that will allow you to log into your accout one time. Click the link in the email and immediately set your password.

I receive an Access Denied error message when I try to log in using Internet Explorer.
In Internet Explorer please add this site to your Trusted Sites. To do this, click the Tools menu button, and then click Internet Options. Click the Security tab, and then click the Trusted Sites icon. Click the Sites button. The website should be shown in the Add this website to the zone field. Click Add. You did it! Click Close, and then click OK.

I receive a Server not found error message when I try to stream a video.
This is caused by a firewall/web-filter/proxy issue. The following information will be useful for your network administrator. Our videos are streaming from rtmpe://sfx2inavpf3d5.cloudfront.net (our domain at Amazon) using RTMPE (port 1935). The actual IP address that this domain resolves to can change, so allowances must be set up for this. For those networks that can only allow by IP Address, the following post from Amazon shows their current IP address range: https://forums.aws.amazon.com/ann.jspa?annID=910.