Frequently Asked Questions

Memberships

How do I sign up?
Just click on the “sign up” link at the top right-hand side of the page on the embassyinstitute.org website and follow the steps to create your account!

What are the subscription options on Embassy Institute?
There are two different options available when signing up for an Embassy subscription:

  1. A monthly subscription is $9/month
  2. A yearly subscription is $99/year (Save a full month!)

How do I use a coupon code?
To use a coupon code, click on the “sign up” link at the top right-hand side of the page, and follow the steps to create a new account. On the next page, there will be a field to enter your coupon code. Please be sure to click the “Apply to order” button to activate the coupon. Note: Embassy will automatically charge your card at the beginning of each billing cycle until you cancel your subscription. To avoid being charged after your free trial month of Embassy, please cancel your subscription before the beginning of the next billing cycle.

Does a monthly or yearly membership give me access to all the media on Embassy?
Yes! With a monthly or yearly subscription, you will have full access to the Basic, Advanced, and Anger Resolution Seminars, the Financial Freedom Seminar, the Pineapple Series, and hundreds of other life-changing messages.

Do I get access to less content with a monthly subscription?
No, both a monthly and yearly subscription will give you complete access to all the media on Embassy.

Can our whole family share one Embassy Institute membership?
Yes, your whole family inside one household can share a single Embassy account.

What are my payment options?
All payments to Embassy Institute must be made online by a Visa, MasterCard, Discover, or American Express credit or debit card. Special arrangements can be made for those without a credit or debit card. Please contact our office at (630) 323-9800 ext. 517 for more information.

How can I get a receipt for the payments I’ve made on an Embassy subscription?
Log in to your account, click on "My Account" at the top right of the screen, and select the "Order History" tab. Clicking on "View Details" for your order will retrieve a complete record of every payment you have made to Embassy Institute.

How do I cancel my membership?
To cancel your subscription, make sure you are logged into your account, click on "My Account" at the top right of the screen, select the "Membership" tab, and then click "Cancel Membership." Your membership will remain active until the amount of time remaining in your payment plan has expired.

Refund/Financial Information

Auto Renewals
Both monthly and yearly memberships are "auto renewing," meaning that your credit card will be charged at the beginning of each billing cycle. For example, if you sign-up for a monthly subscription on June 10th, your next billing date is July 10th. If you sign-up on March 31st, your next billing date is April 30th.

Credit Card Updates
We may ask to you to update your card information if your card expires during your membership. You can add a new card and change your billing settings by logging into your account and clicking on the “Billing Info” tab.

Cancellation
You may cancel your membership prior to the billing date to avoid future charges. If you choose to cancel your membership, your access to the media will continue until the next billing date. For refund information, please see below.

Refund Policy
If you are not completely satisfied with your membership, you can request a refund by calling (630) 323-9800 ext. 517 or by contacting us via e-mail info@embassyinstitute.org within the first 7 days of the original date that you signed up. You will not have access to receiving media after the refund is issued. After 7 days you may still cancel to avoid a recharge of your credit card (see above). We do not provide partial-month (prorated) refunds.

Usage Policies

Basic Seminar

Can a member host group showings of the media outside their home?
Group showings of the Basic, Advanced, and Anger Resolution Seminars are not permitted to show outside the home based on your Embassy Institute membership. However, other individual messages are permitted to show in group settings. If you are interested in hosting a seminar event outside the home, contact the Basic Seminar office in Oak Brook, IL. (630) 323 9800 ext. 133.

Will I be considered a Basic/Advanced Seminar alumus after viewing either Seminar on Embassy Institute?
Currently, only people who register for and attend a Basic or Advanced Seminar event coordinated by an IBLP Seminar Office are considered alumni.

Advanced Training Institute (ATI)

Do new ATI families receive a discount to Embassy Institute once they join?
Yes, ATI preliminary families will receive a coupon for one free year towards an Embassy Institute membership at the end of the application process.

Do currently enrolled ATI families get a discount when signing up for Embassy Institute?
No, ATI families do not receive a discount towards Embassy Institute memberships.

Troubleshooting

I forgot my password.
Visit the Request New Password page. Enter your username or email and click the E-mail new password button. You will receive an email message with a link that will allow you to log into your account one time. Click the link in the email to access your Embassy account and immediately go to the “Edit” tab under your account, and reset your password to one of your choice. Please be sure to click “Save” at the bottom of the page!

I can’t watch the videos on Embassy! What do I do?

  1. Check Internet speed, browser version, and Adobe Flash Player version
  2. Clear your browser’s cache
  3. Enable cookies for your Internet browser

Please refresh your Embassy webpage after trying each step and see if this resolves the issue. If your problem continues to persist, please contact our office at (630) 323-9800 ext. 517 and we will be happy to help you figure out a solution to the technical issues you are facing!

I receive an Access Denied error message when I try to log in using Internet Explorer.
In Internet Explorer please add this site to your "Trusted Sites." To do this, click the "Tools" menu button, and then click "Internet Options." Click the "Security" tab, and then click the "Trusted Sites" icon. Click the "Sites" button. The website should be shown in the "Add this website to the zone field." Click "Add." You did it! Click "Close," and then click "OK."

I receive a Server not found error message when I try to stream a video.
This is caused by a firewall/web-filter/proxy issue. The following information will be useful for your network administrator. Our videos are streaming from rtmpe://sfx2inavpf3d5.cloudfront.net (our domain at Amazon) using RTMPE (port 1935). The actual IP address that this domain resolves to can change, so allowances must be set up for this. For those networks that can only allow by IP Address, the following post from Amazon shows their current IP address range: https://forums.aws.amazon.com/ann.jspa?annID=910.